The Langham London

I stayed there for 7 days and overall the service and the rooms were good. Staff were mostly friendly which would be expected for a hotel such as this. I had a few uncomfortable encounters with staff from the desk and dining services which was disappointing but I would say the other staff members made up for it. Rooms had high quality amenities and everything was well thought out. Location was excellent also.

We had a nice big airy room which was quiet and relaxing. The staff were very helpful.

The customer service at the Langham was superb. From the concierge to the housekeeping. It didn't feel like theer was anything that was too much to ask for. My visit was over Christmas and I was expecting to get a drop in standards secondary to them being overwhelmed as it is quite centrally located, and I assumed the hotel would be packed. The hot was busy but didn't feel like an all-inclusive which is exactly what I was avoiding. The rooms were were lit with exceptionally comfortable beds. Room service was always on time and the standard of food was as good as expected. Noise levels in the room was minimal and whether it's a business trip or a vacation, you are guaranteed a good night sleep. The bathrooms have ample light, and the design is tasteful with a methodical layout. Cleanliness was top notch, and house keeping always did a great job of keeping the rooms pristine. There is a well-equipped gym, which is a good size and would accommodate four people simultaneously doing circuit training, without feeling like you are in each other's way. However secondary to the building being historic (this is good), directions to the spa and the gym could be better as it is a bit of a maze.

The breakfast was EXCELLENT!!! You have an amazing ‘Head of Breakfast’ Chef!!! The food was cooked & presented to PERFECTION!!! The Dining Room staff were superior to other establishments. The Receptionist was delightful & most welcoming as we entered each morning. The ‘Club Lounge’ was a ‘mini version’ of the main Dining Room with the exact attribute’!!!

Easier to say what didn’t I like, we like. Absolutely nothing. This is our home from home in the South. We’ll be back again in another few weeks. We don’t stay anywhere else. Staff are fabulous from the door to any other level of staff they are superb.